This Privacy Policy describes how Ludora Pty Ltd (ABN 84 696 359 681) (Ludora, we, us, our) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected via our website at ludora.com.au (Website), through our consulting services, and through any other interactions with us.
If you are referred to us by another party, we may receive your name and contact details from the referrer.
We generally do not collect sensitive information as defined in the Privacy Act. If we do, we will comply with the additional requirements set out in the APPs.
We use personal information for the following purposes:
We will only use your personal information for the primary purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect.
Ludora uses AI-assisted tools and third-party platforms in the delivery of its services, including for research, analysis, and report preparation. These tools may process information you provide to us during the course of an engagement.
We take reasonable steps to ensure that third-party providers handle personal information in a manner consistent with the APPs. Where personal information may be processed on servers located outside Australia, we ensure appropriate safeguards are in place.
Third-party platforms we use fall into the following categories:
Your personal information may be transferred to or processed in the United States, the European Union, or other jurisdictions where these providers operate. These jurisdictions may have data protection laws that differ from Australian law. We take reasonable steps to ensure your information is handled consistently with the APPs regardless of where it is processed.
We may disclose your personal information to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Our Website uses cookies and analytics tools to understand how visitors use the site and to improve the user experience. Cookies are small text files stored on your device.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Website.
We use Google Analytics to collect anonymised usage data. Google's privacy policy is available at policies.google.com/privacy.
We may send you direct marketing communications about our services where you have consented, or where we have collected your information directly and you would reasonably expect to receive such communications.
Every marketing communication will include a simple way to opt out (such as an unsubscribe link). If you opt out, we will stop sending marketing communications promptly, though we may still contact you for service-related matters.
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. These steps include access controls, encryption where appropriate, and secure storage.
No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
To make a request, contact us at hello@ludora.com.au. We will respond within 30 days. We may need to verify your identity before processing your request.
In certain circumstances, we may refuse access or correction where permitted by law, and we will provide written reasons for any refusal.
We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
Client records, including engagement correspondence and reports, are typically retained for up to 7 years to meet our legal and regulatory obligations.
If you believe we have breached the APPs or mishandled your personal information, you can lodge a complaint by contacting us at hello@ludora.com.au.
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time. The updated version will be posted at ludora.com.au/privacy with a revised "Last updated" date. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, contact us at hello@ludora.com.au.